Step 2
If the resolution provided at Step 1 does not meet your expectation, you may approach:
1. SEBI’s grievance system - SCORES i.e. SEBI Complaints Redressal System and lodge your grievances at
https://scores.sebi.gov.in/ or you may download the SEBI SCORES app on mobile from Apple Store and Play Store. For any queries/feedback or assistance, you may also contact their toll-free helpline service number (1800 266 7575 or 1800 22 7575) which is available all days from 9:00 a.m. to 6:00 p.m. (excluding declared holidays).
OR
2. You may initiate the dispute resolution through
SMARTODR. Please also note that dispute resolution through ODR Portal can be initiated at any stage of the escalations mentioned here in above.